Shipping and return policies for Underwater Computing _

Shipping Info
Est. within 10 days to ship. but mostly faster, often the same day

Please keep in mind that it can take up to four weeks before your package arrives!

Shipment is insured.

Orders until 2 or 3 items are sent out without tracking option. But we can add tracking on request, just add 3€ while ordering and request it in the comment.
For certain destination or from 3 or 4 items and/or expensive package you get a tracking number.

Need to change an address? Please make sure your address is already updated to the correct address. You can change the address through Bandcamp and if that doesn't work make sure to email us ASAP. We work during Europe - Paris hours. Most of the time we can change an address within the hour after purchase; not after you received shipment notification!

Shipped via La Poste/Delivengo
Return Policy
Once orders have shipped, we do not take returns.

If you change your mind we can refund if not shipped.

Slightly damaged goods will not be refunded or accepted.

Check your item immediately after received it,
and * within 3 months after we ship * :

* If your case arrives cracked, we can refund you 1 euro to cover a new one at your own discretion.

* Other problem please email us, we answer each message, send another message if we missed it (rare but can happen), and we find a solution for each issue.

Support is no longer guaranteed 3 months after shipment, but we will try to help

please use the Bandcamp form to contact us.

En cas de litige entre le Client et l’entreprise, ceux-ci s’efforceront de le résoudre à l’amiable (le Client adressera une réclamation écrite auprès du professionnel ou, le cas échéant, auprès du Service Relations Clientèle du professionnel).
A défaut d’accord amiable ou en l’absence de réponse du professionnel dans un délai raisonnable d’un (1) mois, le Client consommateur au sens de l’article L.133-4 du code de la consommation a la possibilité de saisir gratuitement, si un désaccord subsiste, le médiateur compétent inscrit sur la liste des médiateurs établie par la Commission d’évaluation et de contrôle de la médiation de la consommation en application de l’article L.615-1 du code de la consommation, à savoir :
La Société Médiation Professionnelle
www.mediateur-consommation-smp.fr
24 rue Albert de Mun - 33000 Bordeaux